Terms and Conditions

Last updated: June 28, 2024

Welcome to Decrackle!

These terms and conditions ("Terms") govern your use of Decrackle Inc's Website, Dashboard, and API services (collectively, the "Service"), provided by Decrackle Inc ("the Company", "We", "Us", or "Our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access the Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Decrackle Inc, 651 N Broad Street Suite Middletown City, New Caste County.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: Delaware, United States
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to Decrackle, accessible from https://www.decrackle.io
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

User Obligations

By using this website, You agree to:

  • Provide accurate information for the creation and maintenance of your Account.
  • Maintain the security and confidentiality of your Account credentials.
  • Use the Service only for lawful purposes and in accordance with these Terms.
  • Not share your API key with others or expose it in the browser or other client-side code. Decrackle may automatically disable any API key that has leaked publicly to protect the security of your account.
  • Respect the intellectual property rights of Decrackle Inc. and its licensors. You may not republish, sell, rent, sub-license, reproduce, duplicate, or redistribute content from Decrackle without prior written consent.

Usage of Decrackle Playground and API

Decrackle provides access to its Playground and API services to enhance speech, generate transcriptions, summaries, and sentiment analysis after users add audio or video files. The following terms apply:

  • The Playground service limits users to files of up to 30 minutes in duration and 20MB in size in audio or video format.
  • Users must not share their API key with others or expose it in the browser or other client-side code. To protect the security of your account, Decrackle may automatically disable any API key that has leaked publicly.

Subscription Plans and Usage

Decrackle offers various subscription plans:

  • Free Plan: $0.00/month. Features: Basic audio processing, speech transcription, multi-lingual support, sentiment analysis, and actionable insights. Up to 1,500 minutes & 1 GB storage.
  • Personal Plan: $28.00/month. Features: Everything in the Free Plan, plus multiple audio enhancements. Up to 15,000 minutes & 20 GB storage.
  • Pro Plan: $45.00/month. Features: Everything in the Personal Plan, plus additional audio enhancements and advanced insights. Up to 30,000 minutes & 50 GB storage.
  • Enterprise Plan: Custom pricing. Features: Everything in the Pro Plan, plus no limit on minutes and customizable storage.
  • Users must not share their API key with others or expose it in the browser or other client-side code. To protect the security of your account, Decrackle may automatically disable any API key that has leaked publicly.

Payment, Refunds, and Disputes

  • Payment for subscription plans is processed through Stripe, integrated on our platform. By subscribing to a plan, you authorize us to charge your chosen payment method.
  • Refunds are at the discretion of Decrackle Inc. and can be requested by raising a support ticket. Refunds may only be considered if requested within 30 days of initial subscription and are subject to review.
  • You agree not to initiate any chargeback or dispute related to payments without first contacting us to resolve the issue. Failure to do so may result in immediate termination of your account.

Prohibited Activities

You agree that you will not use the Service for any illegal or unauthorized purpose, nor will you violate any laws in your jurisdiction (including but not limited to copyright laws).

Support and Ticket Resolution

  • Decrackle will make commercially reasonable efforts to resolve support tickets within 1 week of receipt.
  • For any issues or inquiries, please contact us at support@decrackle.io or visit our contact page athttps://www.decrackle.io/contact.

Limitation of Liability and Indemnification

To the maximum extent permitted by law, Decrackle Inc., its employees, directors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from: (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; or (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

You agree to indemnify and hold Decrackle Inc., its affiliates, officers, agents, employees, and partners harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms, your violation of any law, or your violation of any rights of a third party.

Amendments

Decrackle Inc. reserves the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Changes to Terms and Conditions

Decrackle Inc. reserves the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Termination

Decrackle Inc. may terminate your access to all or any part of our Service, and/or permanently delete any content and data associated with your Account, at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your Decrackle Account (if you have one), you may simply discontinue using the Service. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Disclaimer of Warranties

The Service is provided "as is". Decrackle Inc. and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose, and non-infringement. Neither Decrackle Inc. nor its suppliers and licensors, makes any warranty that the Service will be error-free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, the Service at your own discretion and risk.

Limitation of Liability

In no event shall Decrackle Inc., nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

General Representation and Warranty

You represent and warrant that:

  • Your use of the Service will be in strict accordance with these Terms and with all applicable laws and regulations, including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the country in which you reside.
  • Your use of the Service will not infringe or misappropriate the intellectual property rights of any third party.

Indemnification

You agree to indemnify and hold harmless Decrackle Inc., its contractors, and its licensors, and their respective directors, officers, employees, and agents from and against any and all claims and expenses, including attorneys' fees, arising out of your use of the Service, including but not limited to your violation of these Terms.

Contact Us

If you have any questions about this Privacy Policy, You can contact us: By email: support@decrackle.io By visiting this page on our website: https://www.decrackle.io/contact. By phone number: +91-9977104518

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Contact Information:

651 N Broad Street Suite Middletown City, New Castle County, Delaware State - 19709, United State of America

Copyright © 2024 Decrackle Inc. All rights reserved.